Your health information. Our responsibility.

This notice covers Advanced Vision Care Center LLC’s Aurora, Greensburg and Richmond offices.

The website and your care: two different processes

Our website lets you request an appointment or ask a question. Patient intake, medical history, examinations, treatment and billing are handled separately by the practice, including through in-office forms and the Patient Portal.

This notice explains how we handle health information throughout that care—not just information collected online. Its protections also apply to protected health information in appointment requests; they do not begin only when you complete intake.

For the limited uses of information submitted through this website, see our Website Privacy Policy.

Website Privacy Policy

What we owe you

We are required by law to protect your health information, give you this notice and follow the privacy practices it describes. We must notify you if a breach of your unsecured health information occurs.

How the practice uses and shares health information

We may use and share health information without your written authorization for:

• Your eye care. Our doctors and staff use it for eye exams, prescriptions and treatment. We may share findings with a specialist we refer you to or coordinate with your primary care doctor about a condition affecting your eyes.
• Payment. We use it to check benefits, bill for care and collect payment. For example, we may send your insurer information needed to process a claim.
• Running the practice. We use it for activities such as staff training, quality review and managing services. For example, we may review patient records to improve care.

We may also contact you about appointments and follow-up care. Service providers that help us handle health information must follow applicable privacy requirements.

Family and others helping with your care

Tell us whom we may speak with. We may share relevant information with people involved in your care or payment when you agree, have an opportunity to object and do not, or the circumstances reasonably show you agree. If you cannot tell us your preference, we may share relevant information when we judge it to be in your best interest.

Health, safety and legal requirements

Subject to the law’s conditions, we may use or share information for:

• Health and safety reporting, such as a problem with an eye medication or contact lens, suspected abuse or neglect, or a serious and imminent threat.
• Health oversight and legal requirements, including privacy-compliance reviews by the U.S. Department of Health and Human Services.
• Court orders, qualifying subpoenas and other legally permitted law-enforcement requests.
• Workers’ compensation claims, such as care for a work-related eye injury.

We follow any stricter privacy protections that apply.

When we need your written permission

Uses or disclosures not described in this notice require your written authorization, including most marketing uses and disclosures and any sale of health information. We do not sell your health information.

You can withdraw an authorization in writing. It won’t undo actions we have already taken in reliance on it.

Your rights

Contact our Privacy Officer below to exercise these rights. We’ll explain any request form or identity check needed.

• See or get copies of your records. You can request paper or electronic copies of medical and billing records, with limited exceptions, usually within 30 days. If an allowed extension is needed, we’ll explain in writing. A reasonable, cost-based fee may apply.
• Ask for a correction. Tell us if information is wrong or incomplete. If we decline your request, we’ll explain why in writing and how you can respond.
• Choose how we contact you. Ask us to use a particular phone number, address or contact method. We will accommodate reasonable requests.
• Ask us to limit use or sharing. We don’t have to agree to every restriction. If you pay in full out of pocket for an item or service, we must honor your request not to share information about it with your health plan for payment or operations, unless disclosure is required by law.
• Ask for a disclosure list. You can request a list of certain disclosures from the previous six years. It excludes treatment, payment, operations and some other disclosures. One list in a 12-month period is free; a reasonable fee may apply to additional requests.
• Get this notice on paper. Ask for a free copy, even if you usually receive information electronically.
• Have a legally authorized representative act for you. We will check their authority before allowing them to exercise your privacy rights.
• Raise a concern or file a complaint. You can contact us or HHS without retaliation.

Questions, requests or concerns?

Privacy Officer, Operations
Advanced Vision Care Center LLC
100 Sycamore Estates Drive
Aurora, IN 47001
(812) 926-4836
ops@advancedvisioncarecenter.com

You can also file a complaint directly with the U.S. Department of Health and Human Services, Office for Civil Rights. You do not need to contact us first.

File a privacy complaint

Phone: 1-877-696-6775
Mail: 200 Independence Avenue SW, Washington, DC 20201

We will not retaliate against you for filing a complaint.

If this notice changes

We may update this notice and apply the changes to information we already hold. The current version will be available on our website, in our offices and on request.

Effective: September 28, 2026